Have a question or a problem with the app? Find answers to the most common questions and how to reach our team below.
If you need help, have a question about the app, or want to report a problem, write to us. We usually reply within 24 hours.
Email: k.kuczmarski.k@gmail.com
Subject line: Please include the app name (TUTO) and a short description of the issue, e.g. “TUTO — login problem”.
Response time: within 24 hours on business days.
After installing the app, go through the short onboarding (a personalization quiz), then pick any subject from the home screen. Your first lesson is free — no hour pack purchase required.
Yes! Tuto is first and foremost a voice tutor. Once a lesson starts, you can speak to the AI teacher through your microphone — it replies in a natural voice in real time. Make sure the app has microphone access (Settings → Tuto → Microphone).
Tuto doesn't require a subscription. You buy an hour pack (e.g. 1h, 5h or 20h) via an in-app purchase. Hours never expire — use them whenever you want. Time is only counted during an active conversation with the tutor.
Try the following: (1) make sure you have an internet connection, (2) close and reopen the app, (3) if you're signing in by email, check your spam folder — the verification code may have landed there. If the problem persists, write to us at the address above.
Yes. Sign in with the same account (Apple, Google, or email) on any iOS device. Your hour balance, lesson history, and notes sync automatically.
After reinstalling the app, sign in to the same account. Your hour balance is stored on our servers and will be restored automatically. You can also use the “Restore Purchases” option in Settings.
Go to Settings → Account → Delete Account. Account deletion is irreversible — all your personal data, lesson history, and notes will be permanently deleted from our servers. Unused hours are forfeited.
Yes. The AI tutor has built-in safeguards — it only holds educational conversations and refuses to respond to inappropriate topics. We do not collect sensitive data from minors. Learn more in our Privacy Policy.
Name: Tuto — AI Tutor
Publisher: Kacper Kuczmarski
Platform: iOS (iPhone, iPad)
Version: 1.0
Category: Education